SHIPPING POLICY
Shipping and Deliveries
Delivery methods may require a signature on receipt. If you are out when your parcel is due for delivery, your postal worker should leave you a notification card, which will give you information on how to collect your parcel.
Please ensure your dispatch address is correct. Items which have been returned as undeliverable due to notification of an incorrect address, or returned via a postal service as uncollected will incur a charge to be sent to the correct address or reposted. If the item was delivered free of charge, you will be required to pay postage to have your order redelivered. Personalised or custom orders purchased will not be refundable.
If you receive an item that has been damaged during transit, please email eloisebjewellerydesigns@gmail.com within 24 hours of receipt.
International Customs and Related Fees
Customers are required to check if they are liable for any customs and additional fees, for shipment to their country, relating to their order.
Eloise B Jewellery Designs is not liable for any fees payable for international shipment.
Returns
I do not accept cancellations for personalised or custom orders, once your goods are in the process of being made. I will only accept returns on these items if it is faulty or if I have incorrectly personsalised/customised the item. Earrings are non-returnable if the hygiene seal/label has been broken or removed.
If you would like to return an item other than stated above, please email eloisebjewellerydesigns@gmail.com.
You will need to pay the postage charge to return the item. If the item is not returned in its original saleable condition, you will be responsible for any loss in value. You will be refunded the cost of the goods but not the original or return postage charge. Returns must be received by Eloise B within 30 days of the order being received by the buyer.
For items being replaced by the request of the buyer, the postage to return and replace the goods are due from the buyer.
Any free gifts received must be returned with the order, before it can be refunded.