FREE UK SHIPPING ON ALL JEWELLERY - ORDERS DESPATCHED WITHIN 1-3 WORKING DAYS

TERMS AND CONDITIONS

What is Hand Stamping?

Hand stamping is a procedure where individual characters (letters, numbers, design stamps, etc) are hammered into a chosen piece of metal. Hand stamping is unique to each piece and therefore each character may not have equal depth, spacing or alignment and may have an imprint on the reverse. Please be rest assured that this is normal practice for hand stamping and should not be compared to engraving. This is not deemed to be a fault with your item.

Please be advised that I may refuse to stamp wording that I feel is offensive or obscene.

Gemstones and Wood

Gemstones and wood beads can have a minimal variation in the colour and sizes, but they are listed as correctly as possible.  Please be rest assured that all beads will be carefully selected.  

Care Instructions

Please do not shower, bathe, swim, etc with your jewellery on. Should your goods come into contact with perfume, body cream, hairspray, or similar cosmetics, they may discolour. I suggest you avoid contact with such cosmetics whilst wearing jewellery or at the very least, wait 10 minutes after use before wearing your jewellery.

If you are sensitive to metals, I suggest you patch test your goods. Always keep jewellery out of the reach of small children as they may cause chocking or damage.

Metals such as sterling silver, copper and aluminium will tarnish or patina over a period of time. I would advise using a metal polishing cloth to keep your metals looking pristine and a slightly damp chamois cloth for your pearls and gemstones.

Choking Hazard Warning

All the jewellery (bracelets, necklaces, chains, earrings, rings, etc) and accessories I make are for adults and are not suitable for children, as they may contain beads and small objects. Small objects can be a choking hazard and you are advised to keep all jewellery out of the reach of children.

Shipping and Deliveries

Your order will be dispatched 1-3 days after the order has been received.  Delivery methods may require a signature on receipt. If you are out when your parcel is due for delivery, your postal worker should leave you a notification card, which will give you information on how to collect your parcel.

Please ensure your dispatch address is correct.  Items which have been returned as undeliverable due to notification of an incorrect address, or returned via a postal service as uncollected will incur a charge to be sent to the correct address or reposted.  If the item was delivered free of charge, you will be required to pay postage to have your order redelivered. The item purchased will not be refundable.

If you receive an item that has been damaged during transit, please email eloisebjewellerydesigns@gmail.com within 24 hours of receipt.

Returns

If you would like to return an item other than stated above, please email eloisebjewellerydesigns@gmail.com.  Please note that earrings are non-returnable if the hygiene seal/label has been broken or removed.


You will need to pay the postage charge to return the item. If the item is not returned in its original saleable condition, you will be responsible for any loss in value. You will be refunded the cost of the goods but not the original or return postage charge.  Returns must be received by Eloise B within 30 days of the order being received by the buyer.  

For items being replaced by the request of the buyer, the postage to return and replace the goods are due from the buyer.

Cancellation

Cancellations must be made within 14 days of the order being delivered.  If you would like to cancel your order, email eloisebjewellerydesigns@gmail.com stating:-

1.  Your name

2.  Order number. 

3.  Confirmation that you would like to cancel your order.

Your order must then be returned to Eloise B within 14 days.  Custom or personalised orders cannot be cancelled or returned.  

Faulty Item

If you receive an item that is faulty, please email eloisebjewellerydesigns@gmail.com within 30 days of receipt of the item. You can also contact me within 6 months if an item develops a fault that is not due to general wear and tear.

You may be requested to provide a photo and/or return the item before the item is replaced, repaired or refunded in order to determine or rectify the fault. After 30 days, you may be offered a repair or replacement only. You will, however, be fully reimbursed for the outgoing postage if the item is found to be faulty. Please keep your postage receipt, as it will be needed for the refund and if the item is lost in transit.

Lost Orders

Orders that have not been received will be not refunded or remade until they have been considered lost by Royal Mail, which is 10 working days after the order was due for the UK.

International orders can take up to 7 working days for delivery and are not counted as lost until 20 working days after the order was due for items being sent to Europe and after 25 working days for everywhere else. 

Refunds

Refunds will be processed via the same payment used to purchase the goods. 

Further Information

The laws of the United Kingdom apply to all sales and any claims brought will be dealt with under UK law. If a claim is made, it will not exceed the invoiced price of the goods purchased.  

General

I use sterling silver and copper for jewellery and various metals for accessories. Aluminium is a strong, substantial metal, but it is very lightweight and can be easily scratched.

The brightness of the copper will darken (patina) quickly, which forms part of the beauty of copper, but there are plenty of easy cleaning methods which can be found online.

All measurements are approximate.